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FAQs

Answers to everything you're wondering.

Overview

What is CrewBloom?

CrewBloom is a network of global professionals who work remotely. They are all highly vetted with impeccable English skills.

What’s the process of working with CrewBloom?

We connect growing businesses with top caliber remote professionals. Clients are assigned an Account Manager who will help navigate the required systems, interviews, and ongoing support throughout the partnership. Your team will be responsible for interviewing, hand-selecting, and training your CrewBloomers.

Do CrewBloomers work full time?

Yes. Full-time CrewBloomers are fully dedicated to one account. Part-time CrewBloomers often split their time between two accounts.

What makes CrewBloom different?

Our talent pool and seamless process set us apart. We have a rigorous interview process to identify top performers. In fact, we’re so confident in the caliber of talent we offer that we let you try them risk-free for seven days. If you’re not wildly impressed, you will be refunded in full.

What type of businesses use CrewBloom’s services?

We work with a variety of business sizes and industries. The common denominator is they are in need of top professionals to grow!

How do you monitor your independent contractors and ensure they are working?

We’ve partnered with TimeDoctor, a remote time and productivity management software that gives you full visibility into your team’s productivity. You’ll be given access to monitor your team's log-ins/outs, keystrokes, mouse clicks, and total active time logged. This is at no cost to you.

What time are you available to work for my business?

CrewBloomers work whatever hours are best for your business.

Location

Where are you headquartered?

We are registered in New York and have an office in New York City. Please let us know if you’re in the area, we’d love to take you to coffee, lunch or dinner.

Where are your contractors located?

Our contractors work remotely in Asia, Central America, and South America.

Where do your contractors work?

Our contractors work at their dedicated home-office.

Talent

How good are there English skills?

CrewBloomers bring to the table exceptional verbal and written English language skills which you will very quickly be able to identify in your interviews.

How do you guarantee the top 2%?

For every 100 organic applications, 98 are rejected, and 2 are invited to join our pool. We eliminate roughly 80% of applicants in the initial screening process.

Training

How does training work?

Crewbloomers are trained as you would your in-office team. The only difference is that training your contractors at CrewBloom will be conducted virtually using video conferencing.

Who trains them?

We require a member of your team to conduct training as we will never know your business and the requirements of the role as well as you.

How long is the training period?

Training can take as long as you need. However, you need to decide on continuing with the partnership within the first week.

Process

Are there contract minimums?

After the conclusion of the free trial, we require a two-week written notice to terminate our partnership.

How does cancellation work?

A two-week written notice is required to cancel our partnership (outside the 7-day trial period). The livelihood of our contractors and their families are dependent on wages. We need ample time to transfer them to a new account.

What if an independent contractor resigns?

If an independent contractor resigns, CrewBloom will replace the contractor at no additional cost.

What if a contractor is sick or needs time away?

All contractors are eligible to take up to ten days of unpaid leave each year. They are not eligible to take time away during the first two weeks. We try our best to ensure time off is not taken during peak times of your business; however, similar to your internal or in-office team, emergencies come up from time to time.

Cost

Do you charge upfront?

Yes. We charge 2-weeks of payment upfront.

How does payment work?

Invoices are sent bi-weekly through our payment partner ChargeOver and calculated based on the hours logged in TimeDoctor (our remote team monitoring software). Payments are all electronic and submitted through direct bank transfer or credit card payment, fees covered by the client.

How does refund work?

If you do not wish to move forward with the partnership after the trial period, CrewBloom will refund you in full. If you decide to terminate the partnership after the trial period, we will only refund you with the unused hours from your upfront payment. Refunds are processed via PayPal or Venmo.

Trial

How does the risk-free trial work?

Every client is given 7 days or 40 hours to evaluate if CrewBloom is a fit for your business. For part-time CrewBloomers, clients are given a 20 hour risk-free trial period.

Can I trial more than one CrewBloomer?

Yes. We allow clients to try a maximum of five CrewBloomers.

If I am unsatisfied, can I trial someone new?

Yes. We will allow you to trial someone new. After two trials, the path forward is determined on a case-by-case basis.

Systems

What is TimeDoctor?

TimeDoctor is a time-tracking and productivity management tool. This platform tracks logins/outs, keystrokes, mouse clicks, downtimes, and screenshots. All invoices are calculated with the help of Time Doctor. You will have access to this software at no additional cost.

What applications and tools will my team use?

Our teams are logging into the same cloud-based systems that our clients' in-office team uses. CrewBloom will not provide the application and tools needed for the job.