Customer Support Solutions to Implement for the Last Quarter of the Year
The last quarter is when organizations engage in high-performance efforts to optimize the yearly figures and capture the overall success of the entire team over the previous 12 months. The end of the year might give you the push you need to take your company to the...
Customer Support Solutions to Implement for the Last Quarter of the Year
The last quarter is when organizations engage in high-performance efforts to optimize the yearly figures and capture the overall success of the entire team over the previous 12 months. The end of the year might give you the push you need to take your company to the next level. With seamless customer support...
4 Customer Service Tips You May Not Know About Yet
Are you trying to offer your audience the best customer service you can ever give? That's great to hear. Not many companies...
How to Make the Perfect Follow-up Call
If you’re a sales representative, you should know that making a follow-up call to a prospect can be challenging, but it’s a...
What’s Next for the Customer Service Industry
Today, businesses know that their relationships with customers serve as the lifeblood that keeps their venture alive and...
4 Things That Cause Call Center Stress and How to Fix Them
Answering a call is easy. However, when it comes to providing excellent customer service through call answering, it’s a...
How eCommerce Outsourcing Can Save You Time and Money
Today, setting up an eCommerce business is one of the best ways to generate a good income. However, it's not easy - when...
Is There A Difference Between Customer Service and Customer Success
The digital marketplace will only continue to be more competitive, especially with the constant emergence of B2B products...
A Guide on Collecting Valuable Feedback from Customers
A majority of the companies place so much emphasis and importance onto the customers whenever they put out any new product...
3 Customer Service Mishaps and What You can Learn from Them
When one goes into customer service, people always emphasize how the customer is always right. Although many would argue...
Crucial Customer Service Metrics You Should Be Keeping Tabs On
Different industries with niche expertise strive to offer unique solutions to a saturated landscape. One of the crucial...
Just How Secure Is Outsourced Support
Over the past year, there has been a drastic change in various workplaces worldwide – from operating on-site to going...
What is Internal Customer Service
In any business, keeping your customers satisfied is always at the top of your list. It’s what keeps the business...
What is the Difference Between a BPO and a KPO
Getting an outsourced call center can help streamline your business’s operations. However, there are two types of...