Hire Remote Account Representatives
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Account representatives are professionals who typically work on teams that develop client relationships. By establishing new client ties or sustaining current ones, they increase sales. At each level of development, they collaborate with clients as necessary.
AEs ensures that they take ownership and assist the customer in having the seamless and ideal experience they are entitled to, regardless of whether it is a billing problem, a glitch in your product, or any other issue. To guarantee that prompt action is done to resolve a specific issue, the account representatives also collaborate closely with teams from various departments.
Why Should You Hire Remote Account Representatives?
Let’s go deeper into the duties and goals of a CSR or Service Representatives.
Keep in touch with the customer issues
Account representatives are responsible for taking ownership of the customer's issue and serving as the single point of contact for any questions regarding the troubleshooting process, the anticipated time of resolution, and updates on the status of the work in progress.
Investigate issues and see them through to completion
An account representative must put the customer's needs first and go above and beyond to ensure they have the finest experience. Once a support ticket is given to them, they must look into every avenue to resolve the issue and act fast.
Send unsolved issues to the relevant internal teams for escalation
There are frequently problems in customer care that require a high level of technical expertise or go beyond what a service representative can handle immediately. In these situations, the account representative must ensure that the issue is reported to the appropriate internal teams, who must take the necessary steps to remedy it.
Gather timely and accurate consumer feedback
An account representative's job description goes beyond merely solving a customer's problem. Additionally, they must follow up with the customer to see if the solution was successful and record any recommendations they may have for improving customer experience.
What are the Qualities of a Good Account Representative?
Account representatives need to think quickly on their feet, excel at engaging consumers in productive discussion, demonstrate mastery of the product or service, and have a positive mindset despite unfavorable customer interactions. These are some of the abilities that each account representative on your team has.
Strategic Remote Staffing Services
CrewBloom is redefining how companies scale teams and acquire new team members as a remote staffing agency. Our strategic service encourages companies to take advantage of the global talent pool to scale faster, easier, and in a cost-effective way. Compared to traditional recruiting approaches, our distinctive recruitment services cut corporate expenditures by as much as 70% annually.
We are a platform for matching virtual sales and support staff, CrewBloom collaborates with rapidly expanding businesses and matches them to carefully pre-screened and pre-vetted candidates in our pipeline. Aside from significantly reducing our client’s hiring costs by up to 70%, we also help them be fully compliant when hiring virtual staff, managing payroll, and overseeing day-to-day workforce management.
CrewBloom acts as a bridge between a vast pool of global talent and businesses seeking qualified sales, support, and other professionals. It is never been easier to find a remote account representatives for your company:
How Can CrewBloom Help You?
CrewBloom empowers startups and Fortune 500 companies to scale with the talent they need.
How to Get Started with CrewBloom?
Start hiring now and let’s scale your business to the moon!