CrewBloom is reinventing the traditional outsourcing consultant industry. Instead of going through the normal route of building call centers in the USA to outsource, CrewBloom is pioneering a remote model. The Call Center industry used to be all about call centers where businesses hire agents in-office to take their calls. Most of the time, these call center agents and their offices are located in countries like India and the Philippines. These Asian countries are two of the leading BPO hubs in the world because of lower wages, readily available manpower and the majority can speak good English. Nowadays, it’s not just the big companies that need to outsource BPO workers but even small and medium enterprises (SMEs).
Homebased Call Center Outsourcing Services
Below is a list of Call Center Outsourcing, CrewBloom offers:
Outbound Telemarketing Services
Inbound Telemarketing Services
Live Chat and Email Support
Help Desk and Dispatch Services
Payment Protection Program
Billing and Collection Reminders
Lead Generation & Qualification
Loyalty Program Customer Support
Building Maintenance Management
After deciding to outsource your inbound or Outbound Telemarketing services with us, a dedicated Client Success Manager will be assigned to you and your team to ensure all of your requirements and needs are met.
Why Work with Us?
Access to top 2% call center professionals. Unlike call centers who are operating on a physical office, CrewBloom’s remote outsourcing model enables our clients to access a robust workforce of professionals.
High quality talents.CrewBloom developed a rigorous screening process which gave us access to the top 2% call center professionals. This resulted in low agent attrition rates and high client retention and satisfaction.
Affordable pricing.Our Contact Center Outsourcing model enables us to cut unnecessary costs like office rent and office utility expenses. We offer a competitive Contact Center Outsourcing pricing to our clients, up to 70% less expensive than in-office call centers US.
Flexible services.We work with various startups and SMEs from wide-ranging industries. We learned to customize the services we offer to ensure we accommodate their unique service needs and ensure 100% client satisfaction.
Quality Assurance.Our home-based call center agents are monitored using the latest applications and tools and by assigning internal Team Leaders to oversee their performance. We also schedule monthly and quarterly client meetings to ensure we get our clients’ feedback and we get to work on continuously improving our services.
Set up your Remote Call Center Today!
If you are looking for an innovative and results-oriented Call Center Outsourcing, get in touch with us today for more information.