Businesses are constantly looking for ways to boost their sales, so they regularly introduce new products and services, improve their customer service, and optimize their sales channels. Aside from those strategies, another effective method is becoming more popular: using a sales dialer. Learn more about its benefits and features through this article.
How Can I Benefit from Using a Sales Dialer?
Thanks to the latest technology, a sales dialer is a tool that allows you to speed up the cold calling process by significantly increasing the number of conversations you have in a day. This means you no longer have to dial every phone number by hand manually. As a result, it helps inside sales representatives generate more leads, surpass quotas, and make data-driven decisions. Here are some ways it can help grow your business:
- Reduces manual error
Human errors are normal when making calls. For instance, you or your team members may misdial, call the same person twice, overlook the number that was supposed to be contacted, or punch in the wrong number from your spreadsheet. Unfortunately, these may interrupt the smooth functioning of your process. The good news is that these can all be prevented with a sales dialer. Since it is an automated system, expect manual operations to reduce drastically.
- Improves the productivity of your team
No matter how many team members you have, sales representatives can generally make phone calls one at a time. With a sales dialer that can call multiple numbers all at once, you and your team can make more calls in less time. For instance, if you have a predictive dialer, you will save an average of 45 minutes per day because this tool can cut the gap between calls to just three seconds. Because of this, the productivity of the sales team will skyrocket, and you will free up time for other valuable tasks.
- Increases call volumes
Making more calls results in having more leads to qualify. However, keep in mind that not every call will be answered. For instance, if you make 50 calls a day and your contact ratio is 14 percent, then you will have a maximum of seven conversations. Meanwhile, making 300 calls a day can increase your conversations to 42. In other words, having a higher number of sales conversations can increase the chances of achieving the goal.
Using a sales dialer will help you have more sales conversations because the software automatically dials and connects the contacts. This means your sales representatives won’t waste time scrolling down the contact list, manual dialing, and waiting for their recipients to answer the calls. It saves you and your agents a lot of time.
- Boosts conversion rate
A sales dialer has a feature that provides you with local numbers that reflect on the recipients’ caller IDs, which improves the chances of answered calls. The more your calls are received, the more chances you have in making meaningful conversations and increasing sales.
- Lowers operational costs
Using a sales dialer can cut down operational costs. Fewer sales representatives are needed to handle calls, and fewer outbound calls have to be placed on the expensive voice channel. In addition, you can eliminate dead time for agents and lower customer abandonment rates, leading to increased profits and significant reductions in expenses.
- Lets you provide better customer service and satisfaction
If you choose to use a predictive dialer, your customers are contacted at their convenient times. As you lower the rate of making telemarketing calls at any odd hour and focus on offering products and services that might actually interest potential customers, this can translate to improved customer service and satisfaction, enhanced customer loyalty, and increased sales.
What Are the Key Features of a Sales Dialer?
A sales dialer comes with many different features and functionalities that can impact the sales process. Here are some of them:
- Identify the best process and the most effective pitch
Determining the most effective sales process according to your goals is difficult. You may not get results every time, even if you make efforts to identify and execute the best sales strategy. Furthermore, you might have a hard time identifying what triggers your desired sales results. Thankfully, overcoming these challenges is possible with a sales dialer.
A sales dialer lets you access the call logs and their details without hassle, thanks to its comprehensive reporting system and analytics. The data in these reports give you a clearer view of what works and what doesn’t, which helps you provide constructive feedback to the sales representatives. Within two weeks of its use, you can easily predict potential issues and identify the activities that produce the best results and optimize a robust sales process.
- Easy integration with CRM software
CRM software is a must for your sales team because it offers a complete overview of all your sales activities. Fortunately, most sales dialers allow easy integration with popular CRM platforms. Some even come pre-packaged as a CRM feature, which lets your sales representatives call directly from the CRM. As it eliminates friction associated with a third-party add-on to the CRM, it allows you to create a more streamlined sales workflow.
Additionally, data is accurately captured in the CRM when used with a sales dialer. Expect to receive more meaningful insights and faster organizational learning for your sales team.
- Keep track of sales activities
A sales dialer records and saves all data entry in real-time. All calls are logged automatically, giving you peace of mind knowing that all data entries are accurate. It also provides sales managers with the confidence to identify issues from the sales process before they significantly affect the revenue.
- Custom call disposition and detailed reporting
Staying updated with the call status is helpful for the sales process. With a sales dialer’s custom call dispositions, the task of divulging call disposition for every call you make is done for you. This is why you can determine right away if you have to do some necessary actions, like coaching or checking how qualified your lead list is, resulting in improved performance.
Another key to high performance that a sales dialer provides and is similar to custom call disposition is customized reports and analytics. The information gathered can show how effective the sales pitch is or identify the best time of day to make calls. In short, this data helps you make wise choices the next time you call someone, which leads to more sales conversations and increased sales.
Remember, sales is a numbers game. When it comes to achieving your sales target, all you need most of the time is to increase your number of calls to increase the chances of making sales conversations. It is the best way to gain new customers and identify the best sales process for your team. This is why you should consider using a sales dialer. If you are outsourcing staffing and partnering with a call center service provider, make sure they utilize this tool.
If you need sales appointment setting services, customer support, inside sales, and more, reach out to CrewBloom. We can connect you with professionals with remote sales and support roles at affordable rates. Contact us to request a consultation or quote!