We live in a fast-paced world today, and customers often have minutes to spare for resolving issues. If they can’t find answers from your team or website right away, they’ll likely drop the call or close the window and think twice about purchasing from you again.
Inbound customer service is a crucial part of any company’s success, but if you’re a startup or small business owner, you might not have time to devote to it. Customer service requires a considerable investment in infrastructure, which means significant capital expenses. You must also hire, train, manage, and work on retaining the best tech support agents. Get around these expenses by outsourcing.
Why Outsourcing Tech Support is For You
When you outsource your customer service to CrewBloom, you gain an edge over the competition. We only hire the best inbound customer service specialists—our tech support specialists are seasoned professionals with a track record of success in the contact center industry. When you maintain a tech support team, even an outsourced one, you will surely see increased customer satisfaction and retention. Having a team on hand to respond to client questions and concerns gives your business more credibility.
All businesses, from startups to large enterprises, should expect hiccups in their processes. From product fulfillment to troubleshooting, you have to be prepared to face all sorts of client-side issues. Outsourcing technical support is a common practice, and here’s why it’s a much better option than keeping things in-house.
Reduce Your Total Cost of Ownership
Outsourcing reduces your total cost of ownership significantly, especially in the long run. When you hire our technical support specialists, you don’t need to train them and provide resources. Though you do pay for calls to be routed overseas, VoIP and better telecom regulations make it an affordable expense.
For many companies, having a go-to outsourced customer service provider is an affordable alternative to having a full-time staff just for customer service. It is beneficial to hire CrewBloomers during busy seasons – when you outsource, you save on overtime pay and salaries for regular employees.
Scale Up or Down with Ease
All technical support agents have experienced having more incoming tickets than they can process. It can be an overwhelming experience, one that no agent relishes. However, the opposite is equally problematic—if you have too many agents and not enough calls, you aren’t maximizing your resources.
Businesses should have the capability to expand or downsize their support team as necessary. Hiring CrewBloom lets you do that – outsourcing tech support to us means scaling up when you’re gearing up for a busy season. We take care of expanding your customer support and saving you the stress, time, and money you’d have to spend building a team in-house.
Top-Notch Tech Support
For many companies, their primary objection to outsourcing their tech support is quality. They fear that customers are getting the correct answers to their questions or that the agents aren’t doing their best to satisfy their concerns. At CrewBloom, we train our tech support representatives to embrace our clients’ vision and mission as their own and to think they are part of our clients’ companies.
We know how vital it is to build a brand, and our customer support professionals will go above and beyond in ensuring that your customers get the type of treatment they’re used to from you. We can even drive feedback and insights through our customer support team – CrewBloomers will do what it takes to keep you successful!
Get Proactive with Technical Support
Today, customer support isn’t only about reacting and responding to complaints and concerns. With the rise of Facebook and other social media platforms, people are more likely to air their grievances on their timelines, to their networks, or for the world to see.
Even if customers contact you about their concerns, they expect you to listen actively to what they have to say. Their input should be factored into how you do business. Consequently, outsourcing has become more than just providing stock responses to common issues or complaints.
Fortunately, when you hire a CrewBloom customer support specialist, you’re getting someone who knows the importance of actively engaging with a customer. Our tech support specialists will take note of new or important concerns and let you know about them. We treat your company’s success as ours as well.
Hire a CrewBloomer
Outsourcing your technical support is one of the most effective ways of scaling your business. Choosing CrewBloom as your inbound customer service partner means saving approximately 70 percent in business expenses and recruitment. We make sure to hire only the top two percent of contact center professionals, screening for their adaptability, communication skills, industry knowledge, and more. Whether you’re a growing business or an established one, you will benefit from delegating your customer support tickets to a dedicated support team.