It's very difficult to get into something that you don't wholly understand. For many, outsourcing has just that right amount of mystery to make them hesitant to dive into things. It's true too, outsource staffing solutions do have many issues that can come across as overwhelming. We at CrewBloom outsource our entire operation ourselves. We've experienced and understood some of the most common issues that we or our current client-partners have faced. These are the ones we feel you need to know about.
1. Distance Adjustments
The very nature of remote outsourcing means that there's a great deal of adjustment that needs to be done to fully adapt to the setup. For one thing, most communications will be over chat or email which might lead to challenges with regard to interpreting things said. The key is to be clear when communicating something important. Additionally, video calls are preferred when it comes to huddles or even corrective conversations to avoid any misunderstandings.
Another thing about distance is that there is a time factor to consider. Being half a globe away means that your remote team is going to be working nights to your days. This is not so much a problem if your outsource staffing solutions source from the Philippines. The country has long been a mecca of successful BPO operations for decades. Not only are talent from the Philippines used to the night shift, they're also strongly culturally aligned to the United States.
2. Expectation Management
A surprising number of people subscribe to the notion that remote outsourcing is a quick-fix kind of thing. They approach outsource staffing solutions as an expedient way to handle their sales, customer service, and lead generation problems. This can be a big issue when reality hits: building a remote team takes time. The benefit of remote outsourcing is mainly in the affordability or it—up to 70% savings—but there's still work that needs to be done.
Yes, remote outsourcing often allows companies to touch base with a level of talent beyond what they can get locally. But it's still important for you to provide adequate training. This will allow them to be up to speed on the processes that already work for you. Given both that and time, you will end up with the most practical means to upscale and achieve your growth goals. Like any investment, it's about being prepared and patient.
3. Process Flows
Here's a shocker: the very best outsource staffing solutions providers will not take you on if you don't have process flows in place for the tasks you want to outsource. Think about it. If you don't know the best ways to do customer service and sales for your business, you can't expect a remote team to be able to come up with one for you. Remote outsourcing amplifies and improves on what's already there. Remember, you can't make bricks without clay.
The best time to outsource is when you reach that eureka moment where you're managing customer needs pretty well and delivering on consistent sales. You then realize that your setup isn't sufficient for your dreams to grow and expand. You then engage a remote team and teach them your processes. It's here that you can enjoy steadier and consistently upward growth—while, again, saving up to 70% on overhead and recruitment costs.
4. Productivity Accountability
Finally, something that many people take issue with when it comes to outsource staffing solutions is a perceived lack of accountability. This is especially true with those who have dipped their toes into the world of freelancing. It can be an admittedly bad experience to pay for time that you're not sure was actually worked while waiting for results that you're not even sure are coming to your satisfaction.
That's why it's very important to fine a service provider that places accountability at the top of their list of priorities. More often than not, they will provide tools by which you can accurately monitor time worked as well as whether or not the metrics that matter to you are being hit consistently. The future really is remote and, fortunately, productivity technology is fast catching up to provide clients the best means to keep tabs on work being done.
Outsource Staffing Solutions Done Right
What makes CrewBloom stand out is that we fully understand the issues that people commonly have when they remote outsource. We stand unique among the many outsource staffing solutions providers out there because our entire operation is outsourced as well. This has afforded us unique insight into the client side of things.
Not only do we give you the top 2% of talent from the Philippines, we also provide our own client-partner portal that lets you keep tabs on performance and KPIs. We also assign a dedicated Success Manager to help thresh out any and all issues that you might have with your remote team. Speaking of your team, you can replace anyone who isn't up to task at any time, free of charge.